Outlook IMAP setup messages marked for deletion

Submitted by: Amar Raina, an Outsourced IT Support Specialist with Palmetto Technology Group

As the manager for PTG’s Outsourced IT Support Team Blue, I keep a database of commonly asked questions. A lot of requests we receive are about Microsoft Office 365, and especially Microsoft Outlook. In this blog I will share a tip about how to hide Deleted Messages.

Issue: Outlook Users sees a strikethrough on their email message when choosing the Delete option.

Question: Why "Deleted" messages show up with strikethrough in my Outlook folder upon deletion?

One of the quirks of IMAP is that messages are neither deleted immediately when you press Del nor moved to a Trash folder but "marked for deletion" until you update the folder (usually by navigating to another folder).  IMAP is not a true Active Sync so it leaves the message in the users’ respective folder until they navigate away from it.

How to fix this issue:

To hide messages already marked for deletion in Outlook:

-      Outlook 2010/2013

  • Select  VIEW | CURRENT VIEW (drop down)  | ****
    • ****:  if you have IMAP set up you will see HIDE MESSAGES MARKED FOR DELETION
    • Would show up here if I had IMAP set up


-      Outlook 2003


About Palmetto Technology Group

Palmetto Technology Group (PTG), an Office 365 Specialist, is headquartered in Greenville, SC. PTG has been recognized as a Microsoft Cloud Accelerate Partner, achieving Silver Messaging competency in Collaborations and Portals, as well as a Microsoft Cloud Deployment Partner. Building and maintaining networks and infrastructure for businesses, PTG serves as an outsourced IT support team. In addition to upgrading and enhancing technology solutions, PTG also offers basic computer repair services.

In addition to being one of the top 100 Microsoft Cloud Partners and the Cloud Partner of the Year for the East Region in 2013, PTG has received numerous accolades for its IT and cloud solutions, including Rookie of the Year (2013), MSPmentor’s Top 501 managed service providers and Cloud Champions Club (2012-2013).

To learn more about the cloud, Office 365 pricing, Office 365 trials, or an Office 365 demo, please visit www.office365migrations.com, www.palmettotg.com, our blog, or call 864-552-1291. You may also connect with PTG on Facebook, LinkedIn, and Twitter.


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