When is 'good', good enough?

What if I told you that our average response time was 30 minutes...would you say that was good? What if I then said that we aren't really an IT Support company - that we were the fire department or the rescue squad. Would 30 minutes still be 'good'?

We don't think so - but that's how most of our competitors react to their customer's issues. Let's face it - when you need to restore a deleted file from your desktop, when your BlackBerry stops working when you're on the road, or you're getting ready for a HIPAA/HITECH audit - is 'good' going to be 'good enough' for you?

Related Posts

Where, How and Why to Pin Documents
- If you've ever wondered what Microsoft programs allow pinning and how it might be useful, ...
Looking for a Job? Here's Some Tips for Optimizing Your Online Presence.
- Job hunting has evolved as employers have developed new ways of using the internet, social...
7 Leadership Principles from Dell That You Can Adopt To Become a Better Leader
- Dell made the top ten in the list of LinkedIn's Top Companies 2019. The company has revamp...