Wouldn’t it be nice…
…to get double my return on IT dollars?

PTG: Delivering Phenomenal Experiences

Our People

Meet the PTG IT Support Team.

As much as we love our technology gadgets, our monitoring and ticketing systems (and our coffee), we'd be nowhere without the most important part of our business: our people.

The PTG IT support team is made up of a wide variety of talents, experiences, and personalities. Some members of our team go back 15+ years, before PTG was around. Some are a little newer to the team but no less valuable. We have team members certified in data security, best practices, and project management.

But we all have a few things in common:

We're business people first and technology people second.

Whether you're talking to sales, services, or our admin team, we're focused on solving a business problem—not sticking a bandage on a technology issue or selling you new stuff.

We believe technology should work for you, not against you.

While we may like the shiny new laptop that just hit the shelves or the top-of-the-line firewall in our office, we understand it may not be the best solution for you. We believe in listening to all your IT support needs before making suggestions so we can provide the best solution for you —and get it right the first time.

We believe in and abide by the core Fundamentals of our organization.

Our Fundamentals are a written set of principles and practices that we all know and live by. They define who we are and how we interact with our customers, with the ultimate goal of delivering phenomenal experiences. Abiding by these Fundamentals has made for better customer experiences and better working experiences. Our employees have voted us one the Best Places to Work in South Carolina for the past four years—an award of which we're extremely proud.

Our Support Teams Ensure an Amazing Customer Experience.

A phenomenal customer experience requires consistent interaction. That’s why we assign every one of our customers to a support team. If you’ve ever worked with an IT company and felt like you were training their employees on your account each time you called in, you know why this is important.

Your support team understands your account inside and out, and they know the little nuances of what makes you unique. They understand the personalities at your company (and how best to work with them!). We like to say that they are the “one throat to choke and one back to pat” for the success of your company.

How Do We Measure Success?

Our customers have the option to grade their support team through a survey process. Our surveys are simple and to the point: four questions help us gauge whether or not we are delivering a phenomenal experience. Anything less than a perfect score means our service manager is notified and can look into how to improve. Anything less than a 14 out of 16 and our CEO is notified—we take your experience that seriously. 

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