Our customers tell us that they view our team as an extension of theirs. We manage your IT services on a day-to-day basis, and we also help you plan for the future. You should be focusing on the goals that matter to your business, not on your email server going down again or worrying whether you’re going to the be the victim of a data breach.
We’re business people first and technology people second. This means we will work with you to understand the drivers that are important to you and put together a solution that will enable you to reach your goals. We believe that a relationship that’s proactive and aligned to your business needs can shift technology from being a burden to being an asset.
We’ll work proactively to limit the number of trouble tickets and manage your IT services to make sure everything is functioning as it should. What does it mean to you? It means we’ll likely know if your network is having a problem before your users will—often responding to and fixing the problem before you have to submit a service request.
When you do submit a service request for an IT issue, we'll work with you to make sure you're not left in the dark about what's happening and when your issue will be resolved. (Learn how we prioritize service requests as they come in).