- Why Work with Us?
- Who We Are
Our customers tell us that they view our team as an extension of theirs. Sure, we can manage your IT services on a day-to-day basis, but we also help you plan for the future. You should be focusing on the goals that matter to your business – not about your email server going down again or whether you’re going to the be the victim of a data breach.
We’re business people first and technology people second. This means we will work with you to understand the drivers that are important to you and put together a solution that meets your needs. We believe that a relationship based on proactive IT tech support, aligned to your business needs, can shift technology from being a burden to being an asset.
We’ll work proactively to limit the number of trouble tickets and manage your IT services to make sure everything is functioning as it should. What does it mean to you? It means we’ll likely know if your network is having a problem before most of your users will – often times responding to and fixing the problem before you have to submit a service request.
When you do submit a service request for an IT issue, we'll work with you to make sure you're not left in the dark about what's happening and when you issue will be resolved (read our blog for a breakdown of how we prioritize service requests as they come in).
Whether it’s growing the size of your team or increasing revenue, we’ll work with you to help you meet your goals as an organization. Planning to grow your team by 50% over the next year? Great! We’ll work with you to map out your IT tech support needs so you can plan for it – and not be surprised by unexpected costs down the line.
When you sign on with PTG's managed IT services in Greenville, SC, you’ll be assigned a team of IT support engineers and a technical account manager who will take care of all your needs. You won’t need to worry about calling in and dealing with an engineer who doesn’t know your environment because your ‘usual’ engineer is out of office.