- Why Work with Us?
- Who We Are
Our customers tell us that they view our team as an extension of theirs. Sure, we can handle the day-to-day IT management, but we also help you plan for the future. You should be focusing on the goals that matter to your business – not about your email server going down again or whether you’re going to the be the victim of a data breach.
We’re business people first and technology people second. This means we will work with you to understand the drivers that are important to you and put together a solution that meets your needs. We believe that a relationship based on proactive support, aligned to your business needs, can shift technology from being a burden to being an asset.
We’ll work proactively to limit the amount of trouble tickets and monitor your systems to make sure everything is functioning as it should. What does it mean to you? It means we’ll likely know if your network is having a problem before most of your users will – often times responding to and fixing the problem before you have to submit a service request.
Whether it’s growing the size of your team or increasing revenue, we’ll work with you to help you meet your goals as an organization. Planning to grow your team by 50% over the next year? Great! We’ll work with you to map out what that looks like so you can plan for it – and not be surprised by unexpected costs down the line.
When you sign on as a PTG customer, you’ll be assigned a team of engineers and a technical account manager who will take care of all your needs. You won’t need to worry about calling in and dealing with an engineer who doesn’t know your environment because your ‘usual’ engineer is out of office.