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Is your internal IT tech support stuck in firefighting mode? Have a big project, like a company-wide email migration, coming up? Or do you just need some extra IT support occasionally? We can help.
With our “Support My IT Team” services, your internal IT help desk/service desk is usually the first point of contact for your employees. Your internal IT team can choose to work on some issues while delegating (or escalating) other issues to PTG.
We can be involved as much or as little as your company desires. We can handle specific IT services or work with you on a project-by-project basis (like Office 365 migrations, security and compliance audits, or SharePoint implementations).
When we help you manage your IT, we extend all of our tools to your IT help desk. We have made significant investments into systems to support our customers.
Now, our co-managed customers can leverage those investments as well, including.
Our experts also serve as on-site support technicians to address problems that can’t be resolved remotely by the IT support engineer.
If you are trapped in fire-fighting mode, reacting to every IT issue that arises just to keep email, servers, and the Internet running efficiently, then you’ll want to consider strategically augmenting key functions of your IT department with PTG's help.
Receive a free IT tech support consultation to see how your company can benefit.