You’ve heard all the standard IT support company slogans: “Big business IT for small business,” “We support your technology so you don’t have to,” “We were started by enterprise IT professionals who wanted to help small businesses.” Those things are good, but a relationship that helps you grow your business requires more.
We believe that while we have many competitive differentiators, our #1 differentiator is what we call our “Fundamentals”—the principles that govern how we help our clients and are part of who we are.
Each employee lives by these principles from Day 1 on the job. (Seriously - agreeing to our Fundamentals is part of our interview process and required for hiring).
While not all of these commitments are readily apparent to our customers, each is working behind the scenes to make our client experience the enjoyable value that it is. Here are a couple you can expect to see in action when you talk to anyone on the PTG team:
“Do what’s best for the customer.” In every situation, think like you are the customer first. Always do what’s best for the customer, even if it is to our detriment. Short-term profits should never be traded for the trust of the customer. This fundamental is crucial and one you have to experience to believe. Our model is simple: you pay for the value you receive.
“Re-earn the business with every interaction.” This one is simple – we don’t lock our customers into long-term contracts, so we have to earn your business every time we work with you. If we don’t, you have the option to terminate us, no questions asked.