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No business owner likes surprises when it comes to expenses. We believe your technology costs should be predictable, which is why we work with our customers to create month-to-month pricing that fits your budget.
But pricing that fits your budget doesn’t mean much if the value doesn’t meet or exceed the cost. Unlike most IT companies (which operate only on support calls paid for in billable hours) we believe in proactively managing our customers’ environments to limit the number of trouble tickets needed—and to keep your people working productively.
Another core belief of ours? If you don’t like us, you shouldn’t be stuck working with us. That’s why we don’t trap you in long-term contracts. We work with our customers on a month-by-month basis, and if you’re unhappy with our IT support services, you’re free to walk away at any time.
Our most popular option, All-You-Can-Eat pricing is a monthly fee covering nearly all of your IT support needs (exceptions being large, one-time projects, which are quoted separately). We assume ongoing responsibility for monitoring, managing, and problem resolution for your IT systems so you can focus on your business. We guarantee response times, so you’re not sitting around wondering when you can get back on track.
Don’t need everything covered but still need IT support? With block time, you pay a monthly fee for a set number of hours of our time to handle your IT tech support or IT helpdesk issues.
Just need help every once in awhile? With Time & Materials billing, you’re billed on a project-by-project basis for just the support hours you use.
Would you like to have someone on your executive team help you make the right technology decisions? As a part of your IT support team, we will work with you as a Chief Information Officer (CIO). Many of our customers actually have our team members participate in strategic meetings, all-hands company meetings, and business reviews.
When we better understand where you want to take your business, we can align a technology plan to help you reach your success. Some examples of our CIO services include: