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Is your internal IT tech support stuck in firefighting mode? Have a big project, like a company-wide email migration, coming up? Or, do you just need some extra IT tech support sometimes? We can help with your IT support.
With the Support My IT Team option, your internal IT helpdesk/service desk is usually the first point of contact for your employees. Your internal IT team can choose to work some issues while delegating (or escalating) other issues to PTG.
PTG, a managed IT services company headquartered in Greenville, SC, can be involved as much or as little as your company desires. We can handle specific IT managed services or work with you on a project-by-project basis (like Office 365 migrations, security and compliance audits, or SharePoint implementations).
When we manage your IT services, PTG extends all of our tools to your IT helpdesk. We have made significant investments into systems to support our “fully managed” customers.
Now, our co-managed customers can leverage those investments as well. Typically, our co-managed customers will use PTG’s:
Our IT tech support experts also serve as on-site support technicians to address problems that can’t be resolved remotely by the IT helpdesk agent.
If you are trapped in fire-fighting mode, reacting to every IT issue that arises just to keep email, servers, and the internet, running efficiently, then you need to consider strategically augmenting key functions of your IT department with PTG's managed IT services in Greenville, SC.